Last updated: October 09, 2025
At Luxeria, we take immense pride in the quality of our products. Each item is carefully inspected before dispatch to ensure you receive only the best. Your satisfaction is our top priority, and while we strive for perfection, we understand that issues may occasionally arise.
Our Return & Exchange Policy is designed to provide a smooth and transparent resolution process. Please read it carefully before making a purchase.
* All sales are final.
* Returns, exchanges, or refunds are not accepted for reasons such as change of mind, incorrect size, or personal preference.
* Used products are non-returnable and non-refundable.
* Minor color or design variations due to lighting or display differences are not considered defects.
* Shipping charges and taxes are non-refundable.
* Luxeria is not responsible for courier delays, natural calamities, or other events beyond our control.
* Online purchases cannot be returned or exchanged at any offline location or store.
* Online offers and promotions cannot be claimed at offline locations, and vice versa.
* Luxeria reserves the right to reject any return or replacement request if the product is found used, tampered with, or not in its original condition upon inspection.
* Products purchased during Sales, Clearance, Birthday, or Milestone Events are not eligible for return, refund, or exchange, unless:
* The product received is different from what was ordered.
* Such issues must be reported within 24 hours of delivery for replacement or refund consideration.
If you receive an incorrect item, we’ll gladly make it right.
To qualify for a replacement:
* The item must be unused, in original packaging, and in the same condition as received.
* A clear unboxing video (continuous, uncut, and unedited) must be provided as proof.
* The video must clearly capture the outer packaging, shipping label, product seal, and full unboxing process without breaks.
* Report the issue within 24 hours of delivery via email at luxeria.in@gmail.com and WhatsApp at +91 85531 96235, along with order details and video evidence.
⚠️ Claims without video proof or raised after 24 hours will not be accepted.
Luxeria is not responsible for damages caused by the courier during transit. Such claims should be directed to the respective shipping partner.
* Customers are responsible for return shipping costs.
* Items sent back without prior approval will not be accepted or refunded.
* Refunds (if approved) will be processed to the original payment method within 5–7 business days after inspection.
* Shipping and handling charges are non-refundable.
* In the case of approved replacements, no monetary refund will be provided — only product exchange of equal value is allowed.
For hygiene and quality reasons, we cannot accept returns, exchanges, or issue refunds for the following:
* Final sale or discounted items
* Used, altered, or damaged items
* Orders with incorrect or incomplete shipping addresses
* Gift cards or store credits
* Items reported after 15 business days of delivery
⚠️ Note:
In case of a return or exchange for incorrect items, the entire order must be returned in its original condition, including all original packaging, tags, and any free gifts or complimentary items received with the order.
Returns sent without the included freebies will be considered incomplete and may lead to rejection of the return or deduction from the refund amount.
* Refunds are not issued under this policy.
* Upon claim approval (for incorrect items), customers may select another product of equal value as a replacement.
* No credit or cash refunds will be provided.
* Any coupon or discount code used in the original order cannot be reused or applied again on the replacement order.
* Replacements cannot be processed or exchanged at any physical store — all replacement requests must be handled through Luxeria’s online support channels only.
* Missing or incorrect items must be reported immediately upon delivery. Claims made after 24 hours will not be entertained.
* Coupon codes used in the original order cannot be reused or transferred.
* Items returned without prior communication or authorization will not be processed.
* Luxeria shall not be liable for delays or inability to fulfill obligations due to events beyond its reasonable control, including natural disasters, strikes, or system outages.
For support regarding returns, please reach out to:
📧 luxeria.in@gmail.com
📱 +91 85531 96235
Luxeria™ reserves the right to amend or update this policy at any time without prior notice. Customers are advised to review this page periodically for the latest updates.
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Contact us:
Luxeria - No. 55 & 56, 1st floor, Sri Chakravarthy Complex, Kavi Lakshmisa Road, Sajjan Rao Circle, V.V. Puram, Bangalore, India - 560 004.
+91 85531 96235 | support@shopluxeria.in
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